Outreach software professional#

While his passion is customer delight, Mike also has experience in a wide range of executive roles and is an asset when it comes to managing profitability and growth in SaaS organizations. He has successfully managed global customer success organizations and thrives on delivering simple approaches to customer experiences. Mike brings a proven track record of building and deploying world-class customer success teams. Before that, Mike held an executive role at Oracle, where he led a team of more than 120 in the company’s North American solutions consulting group.

Outreach software professional#

Affectionately known as “Zinne” to his colleagues, Mike was previously VP of Customer Experience at Zendesk, where he ran Support, Customer Success, Solutions Consulting, Professional Services, and Training. Outside of work, she loves the beach, fitness, Impressionist art, and exploring the beautiful Pacific Northwest.Īs Chief Customer Officer, Mike’s business mantra is simple: to make customer relationships are more meaningful, personal, and productive. She received a bachelor’s degree from Harvard University and a master’s degree in business administration from Harvard Business School. She serves as a director on the Board of ModelN Inc., a publicly-traded leader in cloud revenue management solutions. Melissa has more than 20 years of strategic finance experience in mergers and acquisitions, corporate governance, and investment banking from her time at Goldman Sachs and Bank of America Securities advising on over $400 billion of transactions.

During her tenure, the company’s industry-leading EBITDA margins expanded to 44 percent, and its stock price increased more than 400 percent. She joins us from Qualys, where she was responsible for scaling the financial planning & analysis, accounting, tax & treasury, sales operations, and investor relations functions as Qualys doubled to more than 1,300 employees worldwide. As chief financial officer, Melissa is passionate about leveraging data to build scalable processes that increase sales velocity.